Frequently asked questions.
Cannot find yours? Ask us directly.
Do I need special hardware?
No. Desk runs on the Windows PCs you already have. You install a small agent on each PC and manage everything from a browser.
Which versions of Windows work?
Windows 10 and Windows 11. The agent is a set of scheduled tasks, so there is no heavy background app.
What happens if the internet goes down?
PCs keep their last state. A locked PC stays locked and a running session keeps counting. They sync again when the connection returns.
Can you see my students or customers screens?
Only if you turn it on. Screen viewing is off by default, needs an explicit consent tick for the lab, and users are always notified while it is active.
How does remote control work?
Desk opens a secure remote session to a PC so staff can fix problems from the counter or the teacher desk. Every session is logged.
How do customers pay?
In version one, staff top up time at the counter with cash or a manual payment. Online payments such as GCash are on the roadmap.
Can I run more than one lab?
Yes. A lab is one place with its own PCs and roster. Larger plans add branches and rooms under one account.
Who owns the data?
You do. Each lab is stored in its own database, and you can export your roster and transactions at any time.
Is there a contract?
No. Plans are month to month and you can start on the free tier today.
Open your lab with Desk today.
Set up five PCs for free in an afternoon. Upgrade only when your lab grows.